Contact our Fence Experts: (215) 362-8200 info@fencecity.com

Privacy Policy


Effective Date: September 1, 2026
Website: https://fencecity.com
Company: Premium Home Group, LLC dba Fence City

Fence City (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when visiting our website, filling out forms, or communicating with us via phone, email, or text message.

1. Information We Collect: We collect personal information that you voluntarily provide to us when contacting us, requesting an estimate, placing an order, or signing up for updates. This information may include:
  • Contact Information: Name, email address, phone number, and physical mailing/shipping address.
  • Project Details: Fencing product inquiries, project specifications, and quote requests.
  • Payment Information: Billing address and payment details processed securely through our payment processors.
  • Mobile & Device Data: Mobile phone numbers provided directly by you when subscribing to text message notifications or submitting web forms.
2. How We Use Your Information: We use your information strictly to provide, improve, and communicate about our fencing products and services. This includes:
  • Generating and delivering quotes or estimates.
  • Processing order fulfillments, deliveries, and customer support.
  • Sending transactional messages (e.g., appointment reminders, delivery notifications, project updates).
  • Sending promotional offers, fence design tips, or company updates.
3. Mobile Terms, SMS Consent & Mandatory Data Non-Sharing Policy: We value your privacy regarding text messaging and mobile communications.
  • SMS Consent & Opt-In: By providing your mobile phone number and consenting to receive text messages via our web forms, phone intake, or paper agreements, you agree to receive SMS communications regarding your project, account, appointments, and service inquiries. Message and data rates may apply. Message frequency varies based on your project interactions.
  • Strict Non-Sharing Statement: No mobile information or text messaging originator opt-in data and consent will be shared with, sold to, or rented to any third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third party.
  • How to Opt-Out (Unsubscribe): You may opt out of receiving text messages at any time. To cancel SMS services, simply reply STOP, CANCEL, or UNSUBSCRIBE to any text message you receive from us. Upon texting STOP, you will receive one final message confirming that you have been unsubscribed, and you will no longer receive text messages unless you re-subscribe by texting START.
  • Help & Assistance: If you need assistance or have questions regarding our messaging service, reply HELP to any message or contact our customer support at info@fencecity.com or call 215-362-8200.
4. How We Share Information (Non-Mobile Data): Except as explicitly restricted in Section 3 (regarding mobile opt-in data), we do not sell, rent, or trade your personal information. We may share non-SMS personal information with trusted third-party service providers solely to assist in our business operations (e.g., web hosting, payment processing, freight and delivery services) under strict confidentiality agreements. We may also disclose your information if required by law, court order, or governmental authority.

5. Data Security: We implement appropriate technical and administrative security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Cookies and Tracking Technologies: Our website, https://fencecity.com, uses cookies and standard web analytics tools to analyze website traffic, remember preferences, and optimize user experience. You can choose to disable cookies through your web browser settings.

7. Your Choices and Rights: Depending on your location, you have the right to access, update, or request the deletion of your personal data held by Fence City. To make a request, please contact us using the information below.

8. Contact Us: If you have questions about our policy or wish to exercise your privacy choices, please contact us using the information below.

Company: Fence City
Address: 3434 Unionville Pike, Hatfield PA 19440
Website: https://fencecity.com
Email: info@fencecity.com
Phone: (215) 362-8200